Logistics
Shipping Information
Below are the shipping arrangements and freight charges for OO online store. Please read carefully before placing your order to ensure that the shipping arrangements meet your needs.
Shipping Fee and Free Shipping Threshold
As a token of appreciation for your support, we have a simple and clear shipping policy:
- Single order over HK$300: Enjoy free shipping (applicable to designated local delivery methods).
- Single order under HK$300: Use cash on delivery arrangement, and the recipient will pay the shipping fee directly to the logistics company when receiving the goods.
* The shipping fee is determined by the logistics company according to its charging standard, and the actual amount depends on the weight, volume, and delivery area. * If there are special shipping arrangements or limited-time free shipping promotions, the latest website announcement shall prevail.
Shipping Area
Currently, we mainly provide local delivery services in Hong Kong, generally covering:
- Major areas of Hong Kong Island, Kowloon, and the New Territories
- Some outlying islands and remote areas (may not be applicable to certain logistics methods or may require additional fees)
* If individual areas are not served due to traffic or logistics restrictions, our customer service staff will contact you to make alternative arrangements or arrange a refund.
Shipping Time
In general, orders will be shipped within 3-7 working days after successful payment and confirmation; the actual delivery time depends on the logistics arrangement and area.
- Order processing time: normally 1-3 working days
- Delivery time: approximately 1-4 working days after dispatch (excluding Sundays and public holidays)
* The above is an estimated time, and delivery may be delayed in cases of bad weather, peak seasons, or logistics congestion.
Shipping Methods
We will arrange suitable logistics methods according to the order content and area, such as:
- Express door-to-door delivery
- Smart locker or convenience store self-pickup (if available)
- Designated store/branch self-pickup (if your store has a physical store that provides this option)
Receiving and Checking
- Please ensure that the recipient's address, name, and contact phone number are accurate to avoid affecting delivery.
- If you choose cash on delivery, please prepare cash or the relevant payment method to pay the shipping fee to the logistics company when receiving the goods.
- If no one is available to receive the goods, the logistics company will generally leave a notice or arrange for re-delivery/self-pickup.
- If you have not received the package for a long time, please check the logistics notice first, then contact our customer service to inquire.
Delivery Anomalies and Special Circumstances
Typhoon Signal No. 8 or above / Black Rainstorm Warning is in effect
Major public events, demonstrations, or severe traffic disruptions
Logistics operations affected by epidemics or government pandemic prevention measures
If delivery delays occur due to the uncontrollable factors mentioned above, we will do our best to coordinate and keep you updated on the latest arrangements.
Inquiries Regarding Delivery Arrangements
If you have any questions regarding delivery or shipping fees, please feel free to contact us:
- Email: cs@jschannels.com
WhatsApp: +852 9291 4184