How to order
Frequently Asked Questions FAQ
If you have any questions during the shopping process, please refer to the following FAQs. If the issue cannot be resolved, please contact our customer service team.
I. Order and Account
1. How to place an order?
You can browse products on our website, click "Add to Cart", complete your selection, and then proceed to the "Cart" page. Click "Checkout", fill in the shipping information and choose a payment method. Once the payment is confirmed, the order is considered successful.
2. Can I modify my order after placing it?
Generally, once an order is confirmed, it will be processed immediately. If you need to make changes, please contact our customer service team as soon as possible. We will try to assist you based on the order status and inventory situation, but we cannot guarantee that changes can be made.
3. How do I track my order status?
If you have registered an account, you can log in and check the latest status on the "My Orders" page. If you placed the order as a guest, please check your email notification or contact our customer service team to inquire about the status.
II. Payment
4. What payment methods are available?
We currently support various payment methods, including credit cards, e-wallets, and local bank transfers. For more information, please refer to the "Payment Methods" page.
5. What if my payment fails?
Please check if your credit card information is correct, if your e-wallet balance is sufficient, and if your internet connection is stable. If the issue persists, try again later or switch to another payment method. If the problem still cannot be resolved, please contact our customer service team.
III. Shipping and Delivery
6. How is the shipping fee calculated?
Orders with a total value of Hong Kong $500 or above are eligible for free shipping. For orders below Hong Kong $500, a shipping fee will be charged, and the recipient will need to pay the shipping fee directly to the courier upon delivery. For more information, please refer to the "Shipping Information" page.
7. How long does shipping take?
Generally, orders will be shipped within 3-7 working days after payment confirmation. The actual delivery time depends on the courier and the shipping area. During holidays or adverse weather conditions, delivery times may be delayed.
IV. Return and Refund
9. Can I return a product if it has a problem?
If you receive a product with obvious defects, damage, or discrepancies with your order, please contact us within 7 days of receipt and provide your order number and photos of the issue. We will follow our return and refund policy to assist you.